Grievance Redressal Mechanism
At Fundwealth, client satisfaction is our priority. In case of any grievances or complaints regarding our services, please follow the escalation matrix below.
Level 1: Client Servicing Team
Email: [INSERT SUPPORT EMAIL]
Phone: 7042313042 / 9891361675
Expected Resolution Time: 3-5 Business Days
Level 2: Principal / Grievance Officer
If your complaint is not resolved within the expected time, or you are not satisfied with the resolution, you may escalate the matter to our Principal Officer.
Name: [INSERT PRINCIPAL OFFICER NAME]
Email: [INSERT PO EMAIL]
Phone: [INSERT PO PHONE]
Expected Resolution Time: 7-10 Business Days
Level 3: SEBI SCORES / SMART ODR
If you are still not satisfied with the resolution from our Principal Officer, or if the grievance is not resolved within 21 days, you may lodge a complaint with SEBI via the SCORES portal or the SMART ODR portal.